I’ve made a habit of calling out bad customer service in the past. However, today, I’d like to mention some great customer service I was the recipient of two days ago from the Apple Store in Danbury, Connecticut.
I had a MacBook Pro battery that was randomly shutting my computer off when draining down. Dismayed, I took it to the Apple Store to see if there was anything that could be done. I knew that AppleCare, Apple’s extended warranty that I highly recommend for laptop computers, generally allowed for one replacement battery. Unfortunately, this battery in question *was* my replacement battery.
The gentleman at the Genius Bar was kind and listened to me. I like it when, if I know what I’m talking about, people treat me like I know what I’m talking about; this man did. Within a few minutes, I had another replacement battery, and I was on my way home.
Thank you for your descriptive and honest blog. I wish I had googled this topic earlier, I am about to undergo my third tympanoplasty. I got my ear wet after the first operation, and blew my nose after the second. My surgeons never really emphasized how fragile the graft really is, they just kept telling me about high percentage rates of success. Although I have not been the best patient in the past, I am going into this third surgery ready for hybernation. I plan on locking myself up for 8 weeks: no work, no showers, no physical activity, no blowing my nose and no sneezing. I hate to resort to this extreme form of rehab, but am desperate. How did your rehab compare? How did you take care of things like hygiene, congestion, and the constant idleness? Any advice is appreciated.
Yet another holy eared one,
Adam
The idea that people from across the world can search for stories about almost anything and bond over their experiences still surprises me, despite the fact that I’ve been on the Internet for close to six years now. It’s so amazing. Thank you for continuing to read what I have to say and have an awesome holiday weekend if you’re in the United States!
I’m a control freak when it comes to my critical information systems, especially when it comes to managing my email. For years now, I’ve been staring at my “Invite a Friend” Box in my gmail account, and for years, I’ve had no need to invite anyone. I’ve googled for hacks or Google Labs features to remove the box, but never found an acceptable solution.
Then it hit me. If I use up the invites, the box should go away. If it doesn’t have a purpose, a reason to exist, the server gods at Google will surely remove it from my Gmail web interface, right?
Fortunately for me, yes! And all I had to do to claim those pixels was to send 99 gmail invites to myself. Piece of cake.
Hello blog! I’ve been continuously stumbling when it comes to writing here. I could dwell on why I haven’t been writing recently, making excuses, but I think I’ve reached the point where they aren’t excuses anymore.
I’ve been comfortable not blogging, whereas I used to need to blog all the time. It’s easy for me to blame Twitter, Facebook, and other forms of social media like Google Reader for killing my need to publish long-form. In this case, I’ll elect to take the easy way out.
I’ve funneled the energy that used to go here into sharing news stories, putting together 140 character quips, and tagging friends. I’m not sure whether this is a good or bad development, but a development nonetheless. When I blogged here, I wrote about my journey into college. As soon as I got there, I hit a wall of life and energy, and I focused on living.
In the coming days, I’m going to try to catch up with you all, if you’re still subscribed. I cannot express how grateful I’ve been for your support and advice during the run of this blog. You make it happen.
That’s just about all I can say after watching the demo of Google’s new product, Wave. Wave is a lot of things. It’s a new metaphor for communication that goes beyond email, instant message, wiki, and docs. It’s a service that Google plans to release in the future. It’s an open platform for organization-to-organization communication.
If you have a little over an hour, watch the demo video. Over a million other people have, so you’re in good company.
My prediction is that Wave is going to make a big splash. I can’t wait to use it.
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