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	<title>Comments on: Apple Tech Support Experience</title>
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	<link>http://www.richardmondello.com/2008/01/26/apple-tech-support-experience/</link>
	<description>Life of a Student at Tufts University</description>
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		<title>By: Ricky</title>
		<link>http://www.richardmondello.com/2008/01/26/apple-tech-support-experience/#comment-546</link>
		<dc:creator>Ricky</dc:creator>
		<pubDate>Sun, 27 Jan 2008 03:08:38 +0000</pubDate>
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		<description>I wouldn&#039;t be so heavy-handed on your judgement, Mike. Let&#039;s save judgements for the end of my story.</description>
		<content:encoded><![CDATA[<p>I wouldn&#8217;t be so heavy-handed on your judgement, Mike. Let&#8217;s save judgements for the end of my story.</p>
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		<title>By: Mike</title>
		<link>http://www.richardmondello.com/2008/01/26/apple-tech-support-experience/#comment-545</link>
		<dc:creator>Mike</dc:creator>
		<pubDate>Sun, 27 Jan 2008 02:57:36 +0000</pubDate>
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		<description>Wow. I thought Apple&#039;s Tech support was good. Hmmm. Perhaps Apple Care was a waste of my money.

Anyway, they&#039;re really risking customer satisfaction over saving the cost of one SuperDrive.... seems to me like a terrible business policy...

Apple is getting more Dell-ish every day.</description>
		<content:encoded><![CDATA[<p>Wow. I thought Apple&#8217;s Tech support was good. Hmmm. Perhaps Apple Care was a waste of my money.</p>
<p>Anyway, they&#8217;re really risking customer satisfaction over saving the cost of one SuperDrive&#8230;. seems to me like a terrible business policy&#8230;</p>
<p>Apple is getting more Dell-ish every day.</p>
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