Richard’s Tweets for 2008-01-26 at Richard Mondello

Three awesome things about today: The Bucket List, Episode of Monk, and really hopeful personal medical news. #
Well, those awesome things were actually from yesterday. Today is organizing, cleaning, and calmness, unless I see Rambo. #
On with Apple Support to fix SuperDrive. 15 minutes waiting, starting now, for a rep. #
Hold music is awful. Surprise! But, I can forgive that. So far, no strikes against Apple. #
My problem? The infamous SuperDrive 2.1 Update hosed my drive. Apple refuses to acknowledge it online… let’s see if they do on the phone. #
I sent it in for a drive replacement in the past… instead, they reinstalled Tiger. I’m angry and finally have enough time to deal with it. #
Hold music stopped… I’m just sitting alone, cold, and scared. #
I feel like my call has been dropped into a bottomless pit. Calling again. >:/ #
Extended wait time. "You may prefer to call back later." - How about no. #
Current hold music: Coldplay - In My Place … I love that song! That almost makes up for my disconnection and extended waiting. #
Connected to an agent. Let’s see how it goes. #
"Let me see what I can do here." I bet you that you can’t do anything. I’ve tried all the standard troubleshooting steps. The drive is bad! #
"Let’s see if I can cure this somehow." I’d be overjoyed. #
"I think it’s a software issue." It’s not! #
He wants me to reinstall Leopard! It’s. Not. Software. #
They refuse to acknowledge that the SuperDrive 2.1 Update firmware was corrupt. Off the phone. I was told to reinstall Leopard… AHHHHH! #
I’m going to have to reformat my system this evening. Of course, it won’t fix the problem. Then I’ll call back for more bogus advice. #
Guess what? A Leopard reinstall didn’t fix the corrupt firmware on my MacBook Pro’s SuperDrive. Calling Apple again. #
Estimated wait time, fifteen minutes. Here we go again, twitter friends. Let’s hope that I’ve now proven it’s not an OS issue. #
On the phone with a technician. #
32 minutes on the phone, they’re sending me a box. Promised me they’re replacing the SuperDrive this time. #