I’ve made a habit of calling out bad customer service in the past. However, today, I’d like to mention some great customer service I was the recipient of two days ago from the Apple Store in Danbury, Connecticut.
I had a MacBook Pro battery that was randomly shutting my computer off when draining down. Dismayed, I took it to the Apple Store to see if there was anything that could be done. I knew that AppleCare, Apple’s extended warranty that I highly recommend for laptop computers, generally allowed for one replacement battery. Unfortunately, this battery in question *was* my replacement battery.
The gentleman at the Genius Bar was kind and listened to me. I like it when, if I know what I’m talking about, people treat me like I know what I’m talking about; this man did. Within a few minutes, I had another replacement battery, and I was on my way home.
New Battery Screenshot
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