While at the Academy today, I realized via the web that my Macintosh had finished its pilgrimage to Texas and back. It came home in a nondescript box with its problem, ejection of blank CDs, addressed.
Addressed is the only word I can come up with. Right now, I’m very angry with Apple, Inc. My complaint, under warranty, was that my system was unable to handle blank CDs, and would simply eject them. I assumed, after troubleshooting in Mac OS X’s safe mode with and without a technician, that there was something wrong with the SuperDrive (disc drive). I was told the drive was getting replaced at the factory, and sent it away. Today, I was given a computer that seemed foreign to my own; it’s the same exact machine, with all of the same exact hardware, but with a reinstalled Mac OS X. My hard drive was wiped, reformatted, planted with an OS, and sent home.
If I didn’t keep a backup of all of my data, I would be in a world of hurt right now. So, why am I angry, you ask? I am competent enough to reinstall OS X myself. Simply give me that solution. I shouldn’t be told it’s a hardware issue and have to lose my computer for several days because Apple wants to reinstall my Operating System. That’s simply ridiculous.
It’s understandable to reinstall the OS on a system that’s sent in. However, I could have simply done that myself had I been told to; I would have been glad to. Furthermore, there’s a huge opportunity cost here. I lost days of productivity by not having my machine, and had to use a PC to take care of routine tasks. Obviously, that was a painful process. It’s frustrating when your favorite company screws you over.
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